RIH Shipping & Delivery Policy

Shipping & Delivery Policy
Welcome to RIH. We are committed to delivering your orders reliably, transparently, and as quickly as possible across Pakistan. This Shipping & Delivery Policy outlines how your orders are processed, shipped, and delivered.
1. Delivery Coverage
• Nationwide Shipping: RIH ships across Pakistan to all major cities, towns, and regions serviced by our partner courier networks.
• Remote Areas: Locations outside standard delivery routes (e.g., restricted or remote zones) may experience extended transit times or require pickup from a local courier hub. Our team will contact you prior to dispatch if your location is affected.
• International Delivery: Currently, RIH ships exclusively within Pakistan.
2. Processing Time vs. Delivery Time
Total delivery time consists of processing time plus transit time:
• Order Processing Time: All orders require 1–2 business days to process (order verification, quality checks, packaging, and courier handover). Orders placed on Sundays or official public holidays are processed on the next business day.
• Estimated Delivery Time (After Dispatch):
o Major Urban Centers (e.g., Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad): 2 - 4 business days
o Regional Cities & Towns: 3 - 6 business days
o Remote Locations: 5 - 8 business days
Note: Delivery timeframes are estimates and subject to unexpected delays caused by events outside RIH's control, including severe weather, natural disasters, road closures, civic disruptions, security alerts, or festive courier backlogs (e.g., Eid holidays). RIH is not liable for indirect losses or inconvenience resulting from courier delays under these circumstances.
3. Shipping Charges & Free Shipping
• Standard Rate: Orders below the free-shipping threshold incur a flat fee of PKR 249.
• Free Shipping: RIH offers Free Standard Shipping on orders exceeding PKR 3000.
4. Payment Methods & Order Verification
Cash on Delivery (COD)
• First-Time Order Verification: RIH reserves the right to verify first-time COD orders via phone call, SMS, or WhatsApp prior to dispatch. Unverified orders will not be shipped.
• Please provide exact cash to the courier representative upon delivery.
Prepaid Orders
• Accepted via Debit/Credit Card, EasyPaisa, JazzCash, NayaPay, SadaPay, or Direct Bank Transfer.
• Prepaid orders are queued for priority dispatch upon payment confirmation.
5. Order Tracking
Once your package is handed over to the courier partner, you will receive an automated notification containing your Courier Tracking Number and the assigned Courier Company Name. You can track your shipment directly on the courier's official tracking portal.
6. Delivery Protocol & Failed Attempts
• Recipient Availability: Please ensure someone is available at the provided address to receive and sign for the package.
• Delivery Attempts: Courier riders will attempt delivery up to 2 times.
• Address Accuracy: RIH is not liable for delivery delays or non-delivery resulting from incomplete or inaccurate addresses provided at checkout.
• Refused & Unclaimed Packages: If a parcel is returned to RIH due to recipient unreachability, invalid address, or doorstep refusal:
o COD Accounts: Future COD privileges may be restricted.
o Prepaid Orders: Initial and return shipping charges will be deducted from any refund. Re-dispatching the order requires a new shipping fee paid by the customer.
7. Damaged, Missing, or Incorrect Items
Damaged Deliveries
• If a package arrives visibly torn, opened, or compromised, refuse delivery with the courier rider if possible.
• If accepted, capture clear photos and videos of the outer packaging and damaged contents before altering the package.
• Report the issue to RIH Customer Support within 24–48 hours of delivery with your Order ID and photo/video evidence.
Missing or Incorrect Products
Report any missing or incorrectly packed items to customer support within 48 hours of receipt. We will verify the parcel weight logs with the courier and the correct items will be dispatched immediately.
8. Order Cancellations & Returns
• Pre-Dispatch Cancellation: You may cancel an order free of charge at any time before it is packaged and handed over to the courier by contacting support.
• Post-Dispatch Cancellation: Dispatched packages cannot be canceled in transit. You must receive the package and process a return under our Return & Refund Policy.
• Returns & Exchanges: Please refer to our separate Return & Refund Policy for details on eligible returns, exchanges, and refund processing.
9. Contact & Customer Support
For questions or shipping updates, reach out to RIH Customer Support:
• Email: Therihofficial@gmail.com
• Phone / WhatsApp: +92 336 4467467
• Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM PKT